GENERAL

Where can I access my tenant portal?

What benefits does the online tenant portal provide?

What are Ratner Property Management’s office hours?

MAINTENANCE

My garbage disposal is not working, what do I do?

How do I unclog my toilet?

How do I stop my toilet from running?

My wall heater is not working. I’m freezing!!

My GFCI outlet isn’t working, how do I reset it?

Some of the outlets in my unit are not working. Help!

I have a repair issue, how can I get it fixed?

Who do I call for emergencies?

What do I do if I smell gas?

I have a water leak! Help!!

What do I do if water is overflowing from my sink, toilet, bathtub, or shower?

Do I have to pay for the repair visit?

Which items in my apartment should I replace?

My air conditioner isn’t cooling my apartment down, is this normal?

How do I prevent mildew issues?

I lost money in the laundry machine, how do I get a refund?

ACCOUNTING

How do I pay my rent?

How do I get a copy of my tenant ledger or payment history?

I vacated, when will I receive my security deposit refund?

I will be vacating in the middle of the month, how much rent should I pay?

LEASING

Future Tenants: How can I apply?

Future Tenants: What do I need to qualify (income level, credit level, cosigner requirements, etc) and what do I need to provide in the application?

Current Tenants: How do I give notice to vacate and what should I include in my notice?

Current Tenants: Can I add a roommate and what is the process?

Current Tenants: I need to break my lease, what are my options?