Tenant FAQ

You can access the tenant portal here.

Click here.pdf to see all the great conveniences your tenant portal has to offer.

Monday through Friday, 8:00am through 5:00pm.

Click here for a simple how to video.

First, shut the water off at the angle stop located behind the toilet to prevent the toilet from overflowing. Next, remove any toilet paper or other objects that are visible in the toilet bowl. Lastly, use a plunger to clear the clog. Click here for a simple how to video.

Try jiggling the toilet handle to remove a kink in the chain that raises the flapper, which would cause the flapper to not seat properly and the toilet to run.

Most common reason is the pilot light went out. Click here for a video on checking and lighting the pilot light on your wall heater.

Click here for a simple how to video.

Click here for a video on checking and resetting the breakers. REMEMBER: Before switching the breakers on and off, make sure to power off and unplug TVs, computers, and other sensitive electronics.

For fastest response, submit your repair request via your tenant portal here.

Call our 24/7 emergency line at (818) 533-1055.

Call the Gas Co immediately at (800) 427-2200.

If you’re able to locate the source of the leak, attempt to shut the water off to prevent damage. If the leak is coming from the unit above yours, make contact with the tenant and attempt to shut the water off. Call our 24/7 emergency line at (818) 533-1055.

Shut the water off immediately; you may need to shut off the angle stop, located under the sink, behind the toilet, or in a trap door near or behind your bathtub or shower. See “Fix the problem now…” section above for corrective action you can take. If you’re unable to correct the issue, call our 24/7 emergency line at (818) 533-1055.

If the disrepair was caused by misuse - found to be beyond ordinary wear and tear, you will be responsible for the repair cost. Garbage disposal repairs, clogged toilets and sinks, cracked windows, replacement of damaged or missing window screens, and replacement of missing smoke or CO detectors are the most common items found to be the tenant’s responsibility.

Light bulbs, filters (i.e. air conditioner, appliance, stove hood, etc), and batteries (i.e. smoke and CO detector, door bells, etc) are the tenant’s responsibility to replace.

If the air coming out of the vent is approx 15 degrees cooler than the ambient air temperature, your air conditioner is functioning correctly. On hot days, your air conditioner may not be able to cool your apartment down to the same temperature as it will on an ordinary day; this is normal. Additionally, if the air conditioner has been off for a while, it is normal for the apartment to take a significant amount of time to cool down after the air conditioner is turned on. Before submitting a repair request, check the filter for cleanliness and replace or clean it if soiled.

Ventilate bathroom and wipe down all surfaces (including walls and ceilings) regularly using antibacterial cleaner. Immediately report any discoloration that doesn’t easily wipe off with regular cleaning.

If laundry company information is posted, please contact the laundry company directly. If not, please submit a repair request via your tenant portal here.

You can simply and easily pay your rent and set up automatic monthly payments via eCheck or credit card through your tenant portal here.

You can access your tenant ledger easily and quickly via your tenant portal here.

IF YOU HAVE NOT YET DONE SO, please submit your notice to vacate via your tenant portal, so you can get your security deposit refund faster via direct deposit. The security deposit itemization and refund are issued within 21 days of the day you vacate. If you haven’t received your deposit within a reasonable amount of time thereafter, please call your manager.

IF YOU HAVE NOT YET DONE SO, please submit your notice to vacate via your tenant portal. For your convenience, your manager will post your prorated rent to your ledger.

You can apply here.

All qualifying criteria, required docs, and, cosigner options can be found on the opening screen of the rental application.

Please submit your notice to vacate via your tenant portal here.

Yes, in most circumstances. Your roommate would need to submit an application and qualify. Please keep in mind that adding a roommate may be subject to an associated rent increase.

• BEST option - Lease Assumption (find someone to take over your lease): List and show your unit. When you have found someone to assume your lease, request an application from your manager for the replacement tenant to complete. We’ll take it from there.
• Option B - Break your lease: We will list your unit and try to find a replacement tenant. PLEASE KEEP IN MIND that you are responsible for paying the rent until the day a replacement tenant has assumed the lease. Additionally, there may be a penalty for breaking your lease; please refer to your lease agreement.